Remote Surveillance Ltd is committed to protecting the privacy of everyone who interacts with us. This policy explains what personal data we collect, how we use it, and the rights you have over it.
Who we are
The data controller is Remote Surveillance Ltd (company no. 09441156, England), East Cliff Business Park, Severn Road, Hallen, Bristol, BS10 7GD. For any privacy query or to exercise your rights, contact us at info@rsluk.uk or 0203 488 7000.
The data we collect
- Contact details you provide via our enquiry form, email or phone (name, email, phone number and message).
- Information needed to deliver our services and quotes, including site details.
- For Guard Bank applicants: licensing, screening (to BS 7858:2019), employment history and right-to-work information.
- CCTV footage and related data captured by systems we operate on behalf of clients.
- Technical data such as cookies and website usage analytics (see Cookies below).
How and why we use it
We process personal data to respond to enquiries, provide quotes and deliver our security services, to recruit and vet guarding personnel, to meet our legal and regulatory obligations, and to operate and improve our website. Our lawful bases include performance of a contract, legitimate interests, consent, and compliance with legal obligations.
Sharing your data
We do not sell your data. We may share it with trusted partners and sub-processors who help us deliver our services (for example monitoring and AI verification partners), and with authorities where required by law or to respond to a subject access request. See our Data & Network Security page for how we protect data in transit and storage.
Data retention
We keep personal data only for as long as necessary for the purposes set out above and to meet our legal, contractual and regulatory obligations, after which it is securely deleted.
Cookies
This website uses cookies to improve your experience. Essential cookies are required for the basic functionality of the site. With your consent we may also use analytics cookies to understand how the site is used. You can control cookies through your browser settings.
Your rights
You have the right to access, correct, erase, restrict or object to the processing of your personal data, and to data portability. To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO).