Monitoring – how it works

1. Alarm triggered

Whenever a CCTV alarm condition is triggered — via the camera or DVR on-board analytics — a 10 second alarm clip is sent to the monitoring servers.

2. AI verification

The system analyses the clip through AI technology that filters out false positives such as weather related activity, livestock or wildlife. This AI operates with colour, black and white, and thermal imagery around the clock.

3. Alarm classification

When the AI identifies human activity or vehicle movement, the alarm is classified as a verified alarm and assigned a high priority.

4. Control room response

Operators receive a prioritised alarm list. Upon selecting an alert, they can access the alarm clip and live camera feeds from relevant locations, enabling them to assess potential threats and initiate the appropriate response.

5. Escalation actions

• Audio announcements warn intruders they are being recorded and that help is arriving
• White floodlights activate
• Operators contact security personnel and share footage
• Security guards respond on-site while operators monitor via CCTV

The monitoring centre also handles fault reports for rapid escalation to engineering if needed.